FREQUENTLY ASKED QUESTIONS

  • How do you install theOUTlet?
    • Check out the below installation video!
  • When will theOUTlet Ship?
    • We're targeting availability in the U.S. and Canada in May of 2017
  • Will this be available in Canada?
    • Yes!
  • Is it UL or CSA approved?
    • Not yet because you can’t get those approvals until the product is tooled and manufactured in early stages. We will be submitting for cETLus approval which covers testing in the U.S. and Canada.
  • Are you going to make outlets for other countries?
    • Right now the only version we've built is for Type A and Type B plugs (which are used in many countries around the world). For our Kickstarter campaign we're getting the product certified for the U.S. and Canada. After our campaign, and if there is demand, we'd be happy to certify it in more countries and consider applications for different plug designs.
  • Does it have USB’s?
    • We have a version with no USB's and a version with 2 USB's.
      • Yep, that means you can get up to 4 outlets and 2 USB ports where you would normally just have two outlets. Pretty cool huh?
  • Is it easy to install?
    • We think so. If you can install a regular duplex outlet, you can definitely install theOUTlet! We’ve included color coding so you know which color wires go where.
  • How did you fit all that into the same box as a regular receptacle?

    What are the dimensions inside the wall?

    • Isn’t it obvious? Magic!
      • Or, we’ve been working on this for over 2 years and have put a LOT of blood, sweat, and tears into making this work well.
    • Width: 1.90" (48.26 mm)
    • Height: 2.82" (48.26 mm)
    • Depth: 1.70" (43.18 mm)
  • What size box do I need to install this?
    • That is completely dependant on what else you have going on inside your wall box!
      • Box sizes are determined by using Box Fill Calculations, not purely size constraints.
      • Here is a good site to reference for Box Fill: (Click Here)
  • How much will these cost?
    • They're listed on our site at retails of $39.99 and $49.99 for the Basic and USB models respectively. 
  • Can I buy them in bulk or be a distributor?
    • As a matter of fact, yes! We have some early Kickstarter backers that have already secured distributor pricing and will get our earliest bulk deliveries. Now that we're proceeding with development we're always interested in speaking with distributors and getting theOUTlet into their systems. Please reach out via info@opentheOUTlet.com.  
  • Is it Tamper Resistant?
    • Absolutely! Not only is this the right thing to do because it’s safer, it’s also code in the U.S. for residential installations. 
  • Does it only come in white?
    • Our launch product is being offered in white but we plan to have multiple colors available either at launch or shortly after. Likely color selections will be the standard variations you see in hardware stores today (almond, ivory, brown, black, etc...)
  • Do they come with GFCI?
    • ​Our design doesn't currently have GFCI, but we do have it on our development roadmap.
    • Be sure to check with an electrician about code though. You don't always need to install GFCI outlets. You may only need a GFCI feature (outlet, breaker, etc...) upstream in your branch in order to be protected for ground faults. 
  • Did you file for patents on this?
    • ​Yes!
      1. We filed a PCT application for global rights
      2. We filed a Track One Utility application in the U.S.
        1. We've already gotten our first office action, and things are progressing well. 
      3. We filed a provisional application for our innovative Tamper Resistant mechanism that is cheaper to manufacture and more consumer friendly than many of the alternatives currently out there.
  • Would this count as two receptacles in Canadian electrical code (there is an 80% loading requirement)?
    • ​We posted this question on the CSA website and received the following input from a member (which was further supported by an additional member):
      • Here are some CE Code, Part I requirements to keep in mind:

           

        Definitions:

        receptacle is defined as “one or more groups of female contacts, each group arranged in a configuration, all groups mounted on the same yoke and in the same housing, installed at an outlet and intended for the connection of one or more attachment plugs of a mating configuration.”

           

        A traditional duplex receptacle is defined as “a receptacle with two groups of female contacts.”

           

        Your product would fall under the definition of “receptacle”, as do other multi-plex receptacles available on the market (3-plex, 4-plex, etc.)

           

        Requirement for approval

        Rule 2-024 requires that all electrical equipment be approved.  You should also check the definition of “approved” in Section 0.

           

        Definition of an outlet

        The Code defines outlet as “a point in the wiring installation at which current is taken to supply utilization equipment.”  duplex receptacle has always been considered as one outlet and, if you read the definition closely, a receptacle is also considered to be one outlet.

         

        Circuit loading

        Rule 8-304 permits up to 12 outlets on a 2-wire branch circuit and each outlet is considered to be rated at 1 Amp.

         

        Note that the CE Code, Part I is adopted as regulation by Canadian authorities having jurisdiction and they are solely responsible for interpreting the Code as regulation.

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